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Practice Policies


We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act 1998.

The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is necessary that medical information about you is shared between members of the practice team. Information may be passed to other NHS agencies for the purpose of assisting with diagnosis and treatment or care of our patients on a need to know principle.

Full details of our Confidentiality Policy are available on request.

pad_and_penSuggestions & Complaints

We contract with NHS England to provide Personal Medical Services to our patients. We are always ready to receive your suggestions; please feel free to discuss these with your Doctor, the Practice Administrator or the Manager.

As far as complaints are concerned we run a practice complaints procedure, a copy of which may be found in the patients" library. Alternatively, you may wish to speak direct to the Practice Manager and this can be arranged through Reception.

Please remember to keep us informed of your new telephone number or address to help us if we need to contact you urgently to re-arrange an appointment. Note: We aim to keep to the surgery and clinic times we publish. However, it may be necessary to make an alteration from time to time and we apologise for any inconvenience this might cause.

Patients' Rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 5 working days of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

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